Music

Games

Management

Enjoy music with the built-in MP3 player.

Frequently Asked Questions

Q: What type of SIM card should I use at S: A?
C: You need to use a phone line with your watch (data line should not be used). It doesn't matter if your line is postpaid or prepaid, it's enough to have a talk time package and internet (1GB of internet will be sufficient).
Q: Do I need to cancel the PIN code on my SIM card?
C: It is recommended that you cancel the SIM card PIN code.
Q: My watch doesn't recognize the SIM card. What should I do?
C: You need to insert your SIM card while the watch is turned off. Make sure you insert the SIM card correctly, then turn the device off and on again.
Q: How do I add a number to the watch?
C: To add a number to your watch, go to the Phonebook section within the app you downloaded to your phone and add the number by adding a 0 at the beginning. Your watch must be turned on and connected to the internet while performing these steps.
Q: Can I use it without inserting a SIM card?
C: No transactions can be made without a SIM card in your watch.
Q: The watch keeps putting numbers that are trying to call on busy.
C: If you haven't added your number to the app, it will recognize it as a foreign number and reject incoming calls. You can turn this setting on and off through the Elari Safe Family app.
Q: Can I send you a voice message?
C: You can send voice or text messages by accessing the messaging section from the Elari Safe Family app installed on your phone. Similarly, your child can send you messages from the watch.
Q: How many people can track the watch via the app?
C: One person can be appointed as an Admin (authorized person) through the application, and 20 people can be added to the follow and search lists.
Q: What is a safe zone, and how do I set one up?
C: Safe zones are designated areas where your child spends time, such as schools, courses, and parks. If you designate these areas as safe zones, you will receive an alert when your child leaves them. You can select any area from the app, choose a range between 200 and 2000 meters, give it a specific name, and save it.
Q: Which SIM card does the KidPhone 4GR support?
C: KidPhone 4GR, 2G: 900/1800, 3G: 2100/900 WCDMA, supports LTE (B1/B3/B7/B8/B20) and nanoSIM card.
Q: What is the standby time of the KidPhone 4GR?
C: The KidPhone 4GR has a 580 mAh battery capacity. Standby time depends on usage (tracking mode and location frequency). The average standby time is 72 hours.
Q: What is the age range for KidPhone 4GR?
C: The target users are children aged 3 to 12 years old.
Q: Are the materials used in the KidPhone 4GR safe?
C: KidPhone 4GR uses only materials that comply with EU child safety standards.
Q: How can I clean the watch?
C: Please wipe with a clean, damp cloth; if there is dirt, add a little cologne.
Q: Does KidPhone 4GR radiation affect children's health?
C: The KidPhone 4GR radiation level is much lower than the maximum values ​​allowed by EU standards.
Q: Is the KidPhone 4GR waterproof?
C: The KidPhone 4GR is splash-resistant. It withstands raindrops and...
It can withstand sweat, but it is not resistant to submersion in water. It should be removed before swimming and showering.
Q: Is it normal for a watch to get warm while charging?
C: It's normal for the watch to get warm.
Q: What should I do if the QR code is not visible?
C: Check that the SIM card is inserted and that mobile internet is available on the KidPhone 4GR. Make sure your SIM's PIN is unlocked and that the "LTE" text is visible in the upper left corner of the screen.
Q: What can I do if the QR code doesn't scan?
C: Try again with more light or adjust the distance between your phone's camera lens. The binding code can also be entered manually.
Q: Does the watch need network support when using geolocation?
C: The KidPhone 4GR requires network support because it uses SIM card data.
Q: Can the watch battery explode if exposed to high impacts and high temperatures?
C: The KidPhone 4GR uses a durable and highly secure battery. It offers greater safety compared to traditional lithium-ion batteries.
Q: How accurate is the location locator?
C: The KidPhone 4GR obtains location from 3 sources: GPS, Wi-Fi, GLONASS, and LBS.

• GPS mode is very accurate (positioning accuracy is 5-10 meters). There is a small chance of greater deviation in tall buildings, other urban areas, and in the presence of obstacles.
• If there is no GPS signal, it attempts to obtain its location via Wi-Fi. (Location accuracy is 50-100 meters).
• If it cannot receive both Wi-Fi and GPS signals, the KidPhone 4GR uses LBS to determine its location. (Location accuracy is 500-5000 meters).