Voluntary Recall Announcement for A1647 and A1681

Voluntary Global Offering for Some Powerbank Models
Recall Announcement

As a world leader in charging products, Anker considers it its responsibility to ensure the highest standards of safety, quality, and transparency.

A series of enhanced quality assurance protocols were implemented earlier this year to detect problems earlier in the production process . These measures include expanded component-level inspections, more rigorous supplier testing, and robust controls over the procurement and manufacturing processes of battery cells and materials.

Thanks to these measures, a potential problem has been identified in widely used lithium-ion battery cells sourced from a single supplier. These battery cells are also used in several Anker powerbank models. Although the probability of failure is low, a voluntary global recall has been initiated for several powerbank models. This recall is being conducted voluntarily by Anker without any official warning or widespread failure notification. This voluntary recall is being carried out in cooperation with local regulatory authorities in each region and in full compliance with local regulations.

Looking ahead, to further strengthen product safety and supply chain reliability, Anker will launch a formal, public initiative called the Battery Safety Program, which will take existing safety measures to the next level. This program will ensure greater transparency in supplier accountability, cell-level performance testing, and end-to-end quality assurance processes across all Anker battery-powered products.

How do you know if your power bank is one of the affected products?

Your safety is our top priority. Please follow the steps below to check if your device is eligible for the voluntary recall.

Affected Devices and Model Numbers in Türkiye:

• Model Number: A1647 - Anker Powerbank (20,000 mAh, 22.5W, Built-in USB-C Cable)
• Model Number: A1681 - Anker Zolo Powerbank (20,000 mAh, 30W, USB-C + Lightning cable)

Please follow these steps regarding the recall process:

Step 1:

Check the model number located on the back or bottom of your device, as shown in the example below.

Step 2:

If your device is subject to a voluntary recall, stop using your product and follow the steps below to initiate the voluntary recall. (If not, you don't need to do anything; you can continue using your device.)

To initiate a recall request, please make the following preparations:

Take a photo of your purchase document (receipt/invoice) and the device's model number and serial number, and prepare it for uploading in the next steps.

If you cannot find proof of purchase: Write the following information on a piece of paper:

1. Name-Surname
2. Contact Number
3. Serial number
4. The phrase "RECALL"
5. Application Date (Day/Month/Year)

Write down the information in this format and take a photo showing the device's model number and serial number.

Important Note: The photo you take must clearly show the device's model number and serial number. Please have the model number and serial number ready, as you will be asked to include this information during the application process.

Step 3: Request a Voluntary Recall

You can initiate the process for a customized gift voucher or refund by clicking the “Submit Recall Request” button below.

1. Customized Gift Coupon: Customers who choose a gift coupon valid at www.anker-tr.com will receive an extra coupon worth 200 TL in addition to the device price.

2. Refund: Consumers with proof of purchase (receipt/invoice) will receive a refund based on the amount stated on the receipt. Consumers without proof of purchase will receive a refund based on the average retail price valid for the year 2025.

Important Note: To receive a customized gift voucher or cashback, you must upload a photo of your invoice or verification document with the details provided in Step 2 and enter your device's serial number in the designated field:

• Purchase document (receipt/invoice)
• If no documents are available; a written note on paper stating: Name-Surname, Contact Number, Serial Number, "RECALL" , Application Date (Day/Month/Year) , and a photograph clearly showing the device's Model Number and Serial Number (SN).

Important Information: Due to legal requirements within the return process, and to ensure the process proceeds safely and transparently for both parties, we kindly request that you sign a release form. Details regarding the release form will be provided to you when you create your request.